Managing Conflict

NCCP Managing Conflict introduces new and experienced coaches to the impact of conflict on sport in their day-to-day coaching practice. This module teaches key skills for achieving positive outcomes using effective conflict management techniques. 

Learning outcomes  

After completing the NCCP Managing Conflict training module, coaches will be able to: 

  • Identify common sources of conflict in sport 
  • Take steps to prevent and resolve conflict resulting from misinformation, miscommunication or misunderstanding 
  • Listen and speak for themselves in conflict situations to maintain positive and healthy relationships with athletes, parents, guardians, officials, other coaches and administrators 

Professional Development (PD) Points Towards Maintenance of Certification 

The NCCP Managing Conflict training module provides the opportunity for certified coaches to earn 5 PD points towards maintaining their certification. 

The Managing Conflict module can be taken through Virtual Online Classroom or Web based home study format.

NOTE: There is no cost to take this course.